FAQ's

Frequently asked questions

What weight are your products?


All weights are approximates and may vary slightly. The following is the expected weight of each item. Snap bar - 40grams Wax melt Pot - 50grams Luxury Wax Melts - 80grams




How long does delivery take?


We aim to dispatch all items within 3-5 working days, however, we advise that at busier times this may extend to up to 10 working days. You will be advised of this through the information bar at the top of the site. Delivery depends on which shipping option is chosen at checkout.
Approximate timescales are:
UK Delivery: 3-5 business days International Delivery: 5-12 business days




I've contacted you on Instagram but had no reply?


We get alot of messages of instagram and on occassions miss some messages. We advise if you need to contact us, to do so directly at: info@madammelts.com




Can I add to or amend my order?


We always try to accomodate your needs, however, once your order has been processed there is little we can do to amend your order. If you would like to change scents, please message us directly: info@madammelts.com




What if I entered the wrong address


We get it, we all make mistakes. Your order details will show straight away after you place your order. If you realise there is a mistake, please email: info@madammelts.com as soon as possible, as we will only send items to the address provided on your order, unless otherwise stated and take no responsiblity if this is incorrect.




Can I be a Brand Rep?


We are always on the look out for new brand reps and will change these on a monthly basis. If you are interested, please watch out for us advertising opportunities on Instagram.